![]() I urged the manager to never treat someone like this again. The order was placed for a Halloween Birthday meal by a disabled client and this is how we were treated. Upon calling back, I said I did not appreciate being hung up on, talked over (never was given an opportunity to even talk), that this was my hard earned money, and explained that I'm a disabled client who was a loyal paying customer to this local restaurant for a long time. We were told that the order would be canceled and it was not initially cancelled - I had to call twice to make sure it was canceled and refunded. Upon connecting with the manager of the store we were yelled at for not putting in the order as delivery, weren't even allowed to talk (were repeatedly talked over), and were hung up on. When we originally placed the order, the website asked us when we wanted our food (now or later - we said now), asked if delivery or pickup (we said delivery) and then asked us for our address. We ordered a huge order for a Halloween Birthday dinner on the Ritz Diner website and after 30 minutes of waiting past the approximate delivery time decided to call in to get an update on our food. Had the worst possible experience with this restaurant. Japanese Restaurants in Garment District.French Restaurants with Delivery in Chelsea.Breakfast Restaurants in Times Square / Theater District. ![]()
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